If you need overseas delivery, please feel free to contact a customer service center. 如果您需要海外交货，请随时与客户服务中心联系。
MAIL：shop@rococo.jp
1.YOUR NAME/你的名字
2.Please tell me the URL of the item you want./请告诉我您想要的商品的网址。
3.Please tell me the shipping address and telephone number./请告诉我送货地址和电话号码。
The price of the item ＋ Carriage. ※Postage is free for orders over 100,000 yen. 物品的价格＋运输费用。※100,000日元以上的购物将免运费。
We will guide about carriage charge and send you the URL of payment. 我们将指导运输费用并向您发送付款URL。
Delivery is processed in 2-5 business days. 交付将在2-5个工作日内处理。
All orders are delivered from Japan. We ship all orders to an address outside of Japan. Please place your order on JP site if your shipping address is Japan. 所有订单均从日本交付。 我们将所有订单运送到日本以外的地址。 如果您的送货地址是日本，请在JP网站上下订单。
About delivery and shipping charges /关于送货费
We send our products to overseas only by EMS (Express Mail Service). 我们仅通过EMS（特快专递）将产品发送到海外。
We will guide about carriage charge and send you the URL of payment. 我们将指导运输费用并向您发送付款URL。
Carriage rates depend on the weight of the consignment and the delivery location. 运输率取决于货物的重量和交货地点。
Some customs or import duties are charged once the parcel reaches its destination country. We also cannot accept them. 包裹到达目的地国家后，将收取一些关税或进口税。 我们也不能接受他们。
Insurance will be added based on the price of items. (Free of charges up to twenty thousand yen. If more than that fifty yen per two thousand yen) 将根据物品的价格添加保险。 （不超过2万日元免费。每2千日元超过50日元时）
We cannot be specified the delivery date and time. 我们无法指定交货日期和时间。
How to Pay/如何付款
We accept only PayPal for international payment transaction. 我们仅接受PayPal进行国际支付交易。
About returns and exchanges/关于退货和换货
We cannot accept returns and exchanges for personal reasons. 我们不能出于个人原因接受退货和换货。
In case the item is shipped back to Japan due to imposibility to deliver, carriage for return will be charged to you. 如果由于无法交付而将其运回日本，则将向您收取退货费。
Inventory Availability/库存可用性
Although we make every effort to keep sufficient stock of items listed on rococo.jp, occasionally we do sell out of certain products. If we are out of stock on an item that you’ve ordered, we will process this part of the refund and notify you via email. 尽管我们竭尽全力保持rococo.jp上列出的物品的充足库存，但偶尔我们还是卖出某些产品。如果我们在您订购的商品上缺货，我们将处理这部分退款并通过电子邮件通知您。
Others/其他
Please feel free to contact us if you have any questions. 如有任何疑问，请随时与我们联系。 e-mail：shop@rococo.jp
Emails will be responded to within 1-2 business days. 电子邮件将在1-2个工作日内得到回复。
Please note we are available 11AM-6PM(JST) , excluding wednesday and sundays. 请注意，我们在11 AM-6PM（JST）可用，周三和周日除外。
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